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- How fast is ADSL?
ADSL is over 100 times faster than your average dial up connection. Our packages include, 3.0 Mbps and 6.0 Mbps download speeds. The upload speeds vary between 200 and 1000 Kbps.
- How long does it take to set up?
It generally takes between 7 & 10 business days, but can take as little as 5 business days for the port order to be completed by our supplier.
- Does it slow down during peak hours?
No. ADSL is a single connection on your phone line that you do not share with others like you do with Cable Internet. You may experience slower speeds if you are sharing your connection on a network.
- What’s the difference between ADSL and Cable?
The main differences are as follows: ADSL can be faster, ADSL is not a shared connection with everyone in your neighbourhood who also has ADSL, there are fewer security concerns, and it doesn’t slow down during peak times.
- Can I still use my fax machine w/ ADSL?
Yes. Because ADSL only uses a portion of the copper wire in your phone line, it will not interrupt your ability to use your fax machine.
- Are there any additional costs?
There could be additional costs such as a POTS filters ($50), inline filters ($7.50), modem (prices may vary but cost between $70 and $90 each depending on the brand and the function it performs), installation ($75/hr), NIC card (prices may vary but average around $30 each), port order fees ($50 or $70, may be Waived).
- How long is the contract?
The contract length can vary but is usually either 6 months or 1 year in duration. It then goes to a month-to-month basis after that.
- What’s an IP address?
IP stands for Internet Protocol and it is a set of numbers that are assigned to your computer each time you connect to the Internet. It is somewhat like your mailing address at home. If I want to send you something, I have to know your address. And vice versa. So on the Internet, each time you connect, you are given an address so when you request information from cyberspace (i.e., search for “dog names” on a search engine, you will receive that information or the links to sites with that content by having it sent back to the IP address that was assigned to your computer when you connected. Without an IP addresses you would not be able to request information or send information
- What is the difference between a Static IP address and a Dynamic IP address?
A static IP address is one that stays the same. It is assigned to you and will only be used by your computer. A Dynamic IP address differs and changes each time you log on to the Internet. You may end up keeping the same Dynamic IP for a period of time. However, it can change without notice.
- Does someone come to my house to set ADSL up?
We can send a technician out to install your modem and get your ADSL working for $75/hour. We do offer free technical support, so we encourage our customers to do self installs, and call in if they are experiencing difficulties getting their service up and running.